I paid for the order, why haven’t I received it yet?

When you purchase something, you want it as quickly as possible, but when a shipment takes too long to arrive, it may be frustrating. This can happen for a number of reasons.

We recommend that you double-check the tracking information you received for the shipment on a regular basis to ensure that it is correct and up to date. The courier may take a bit longer than expected to update the status. It will also tell you when you can expect your order to arrive, an estimated delivery date.

If you can't find the tracking information or things are taking longer than anticipated, we recommend contacting the seller directly to address the issue. Because the seller is the one sending the item, he or she will be able to contact the courier directly to find out additional information about the shipment.

If your delivery has not arrived (x days) after the seller shipped the goods, please inform us so that we can handle the issue and, if necessary, withhold payment to the seller.