- Create a seller account
- Complete your profile
- Set up shipping
- Create a Stripe account
- Uploading your inventory with a csv file
- Connecting your Discogs account
- Platform fee
- Seller terms and conditions
- Create an account
- I paid for the order why haven't I received it yet?
- I messaged the seller he or she is not responding
- Buyer terms and conditions
- About us
Version: January 28, 2021
VinylHeaven.com is operated by VinylExpress B.V., Jagerskade 17 C, 3552 TL, Utrecht, the Netherlands.
What data do we collect?
VinylExpress B.V. collects the following data:
Personal identification information (Name, email address, phone number, etc.)
Order information (products ordered, price, date bought, etc)
Any other personal data that you share with us when you communicate with us through email or any other service.
How do we collect your data?
You directly provide VinylExpress B.V. with most of the data we collect. We collect data and process data when you:
When you visit the website and browse the marketplace
When you register or place an order
Voluntarily complete a customer survey or provide feedback via email, telephone, etc.
How will we use your data?
VinylExpress B.V. collects your data so that we can:
Process your order and manage your account.
Email you with special offers on other products and services we think you might like (this is opt-in)
We share data between sellers and buyer on the platform for the sole purpose of selling and buying products.
We may process your personal data to comply with our legal obligations.
When processing orders your data may also be send to credit reference agencies for the sole purpose of preventing fraudulent transactions
How do we store your data?
VinylExpress B.V. securely stores your data both on and off-line. We have taken reasonable precautions to make sure your data is safe and prevent it from being accessed in an unauthorized manner. The access to the data is limited to personnel or third parties only on a business need to know basis and this access is subject to a duty of confidentiality.
VinylExpress B.V. will keep your personal data for as long as you keep your account. You can close your account at anytime.
We do keep data for as long as the law requires.
VinylExpress B.V. would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop VinylExpress B.V. from contacting you for marketing purposes.
What are your data protection rights?
VinylExpress B.V. would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request VinylExpress B.V. for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that VinylExpress B.V. correct any information you believe is inaccurate. You also have the right to request VinylExpress B.V. to complete the information you believe is incomplete.
The right to erasure – You have the right to request that VinylExpress B.V. erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that VinylExpress B.V. restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to VinylExpress B.V.’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that VinylExpress B.V. transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info [at] vinylheaven [dot] com
Or write to us: VinylExpress B.V., Jagerskade 17 C, 3552 TL, Utrecht, the Netherlands
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
Keeping you signed in
Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – VinylExpress B.V. uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what currency you prefer and the location you are in.
How to manage cookies
You can set your browser not to accept cookies, some of our website features may not function as a result.
Privacy policies of other websites
How to contact us
Email us at: info [at] vinylheaven [dot] com
Or write to us at: VinylExpress B.V., Jagerskade 17 C, 3552 TL, Utrecht, the Netherlands.
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that VinylExpress B.V. has not addressed your concern in a satisfactory manner, you may contact the Autoriteit Persoonsgegevens.