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- Create a seller account
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Popular Questions

How do I set up my shipping policies?

You'll need to set up automated shipping before you can start selling. You can create a shipping policy for one or more countries and specify the charges for each nation separately. Rates are calculated...

I paid for my order, why haven’t I received it yet?

When you purchase something, you want it as quickly as possible, but when a shipment takes too long to arrive, it may be frustrating. This can happen for a number of reasons.
We recommend that you double-check the tracking...

How can I connect my Discogs account

If you already sell on Discogs, you can begin selling with us instantly. You only need to upload your Discogs inventory. Everything will be imported one-by-one. You can do this by either uploading a CSV file or connecting and synchronizing....

I messaged the seller and he or she is not responding

We want to provide the best possible experience for both sellers and buyers on VinylHeaven, thus we strongly encourage our VinylHeaven sellers to be both attentive and communicative in order to resolve any issues that may occur...

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VinylHeaven is owned and operated by: VinylExpress B.V. | support@vinylheaven.com
Jagerskade 17 B | 3552 TL Utrecht | The Netherlands | KVK 65715772 | BTW 856230522B01
VinylHeaven, VinylExpress, Rockhouse Records © 2023

VAT, taxes and duties

VinylHeaven collects VAT from buyers on orders that meet the following criteria:

  • The item is shipped from outside the EU to a location in the EU
  • The item is shipped from outside the UK to a location inside the UK
  • The total value of the package (excluding delivery) is less than or equal to €150 for the EU or £135 for the UK

VAT is applied to the full order total, which includes item price and delivery charges.

For orders over €150 / £135, VinylHeaven will NOT be collecting VAT as additional duty charges will probably apply.

The VAT seen before your purchase in the cart is an estimated value as we do not calculate VAT on delivery at this point.
The final VAT amount -including VAT over the delivery charge- will be calculated at checkout.
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