VinylHeaven collects VAT from buyers on orders that meet the following criteria:
The item is shipped from outside the EU to a location in the EU
The item is shipped from outside the UK to a location inside the UK
The total value of the package (excluding delivery) is less than or equal to €150 for the EU or £135 for the UK
VAT is applied to the full order total, which includes item price and delivery charges.
For orders over €150 / £135, VinylHeaven will NOT be collecting VAT as additional duty charges will probably apply.
The VAT / duty charge will be handled by the postal operator. When in doubt, contact the seller of the products before placing your order.
How VAT appears
We always include the VAT of your EU country / the UK in the item price.
Please note that the VAT seen before purchase is an estimated value as we do not calculate VAT on delivery at this point. The final VAT amount -including delivery- will be calculated at checkout.
When your basket exceeds the €150 / £135 treshold we will remove the VAT at checkout.
We follow the customer protection rules, you can return items withing 14 days of purchase. We also accept returns for defective items or for items that are misgraded. Please contact us before you want to return an item. Buyer has to pay shipping costs though, so sometimes a refund might be a better solution. All items should be returned in the same state as it was received including original sleeve/packaging and including sheet with reason and original invoice number. New items must be unused and unharmed. Sealed items must still be sealed.
We respect your privacy. The personal information that is provided to us when you buy something from us will only be used for fulfilling the order.